Shipping Services

Shipping costs are included in the cost of each item. We only ship to the Lower 48 States. We hire private Carriers via the U-ship(Uship.com) marketplace to transport your item(s). Your items are not palletized or crated, but carefully wrapped, then blanket wrapped by the Carrier themself. If you reside outside of the Lower 48 States, please contact us prior to purchasing your items.

​

Shipping times do vary, and in no way does Walkers Point Woodworking control shipping times. Carriers pick up items and deliver items on their schedule, not ours. The average shipment takes 1-2 weeks. West Coast shipments may take 2-3 weeks. Not all cases are typical and they do vary by peak seasons, summer months can tend to take longer as it is the busy season. Any orders completed and scheduled to be shipped in the month of December 'may' take longer than normal due to the Holiday. We will not and can not guarantee any delivery dates unless a Rush Package is placed.

​

Please keep in mind, under no circumstances do we in any way control the operations of any 3rd party Carrier that we hire on your behalf to transport your items. Meaning, we do not control how they communicate with you, when they communicate with you, the means of communication they use, or how quickly they deliver, etc. 

​

A step by step breakdown of how the shipping process works:

​

1. Once your item(s) is completed, we list the shipment on the U-Ship marketplace. Just because your item is completed does not mean it is shipped out immediately. The 6-8 week lead time does not include shipping/delivery time.

​

2. After the item is listed, we wait for a Shipping Carrier to express interest in your shipment and provide us with a quote. It can take anywhere between 1 day and 2 weeks for a Carrier to express interest. 

​

3. When a Carrier finally does express interest and provide us with a quote, we evaluate their presented pick up dates, delivery time frame and also their feedback as the safety of these items are our highest priority. 

​

4. When we accept a Carriers quote, we then wait for them to pick the item(s) up at our shop. Once an item leaves our shop, we do not in any way control when the Carrier will be delivering. They will contact you to arrange a delivery date, they do not share that information with us. Also, there is no tracking information available on shipments. We hire private Carriers, they do not have tracking capabilities. 

​

​

All shipping services are CURBSIDE. This means that you are required to help unload your item(s) from the Carriers Delivery Vehicle, usually a small box truck or cargo van and trailer. The Carriers will assist you in handling the pieces to the porch and/or garage area. The Carriers are not responsible for unwrapping your items nor will they dispose of any shipping/packaging material. Most items arrive fully assembled, unless notated otherwise in the item listing. Again, YOU, A FRIEND or FAMILY MEMBER are required to be present at time of delivery. This is for the following reasons: 

​

1. As previously mentioned, you are required to help unload the shipment. Our Carries can not remove these large scale items from their vehicle by themselves. If they are forced to remove items by themselves, there is a good chance damage may happen. WE ARE NOT responsible for any damage incurred by the Carrier if they are left to unload their vehicle on their own. Please make every reasonable attempt for you, a friend or family member to be present at the time of delivery. 

​

2. All items must be inspected upon arrival BEFORE the Carrier leaves. If you do not inspect the items for any deviations or damage, you are releasing the Carrier and Walkers Point Woodworking from any liability regarding damage. We can not remedy ANY situation if it is not notated on the B.O.L form and that you contact us immediately. 

​

3. These are handmade wood items and are NOT meant to be left out in extreme hot or cold temperatures. Extreme temps may cause expansion or contraction on these items, this is another reason that these items should not be left on your porch or driveway or any area that is not regulated by a thermostat. These items should not be left in areas less than 60 degrees Fahrenheit and no more than 82 degrees Fahrenheit. 

​

You may opt to pick up your item(s) from our shop in lieu of delivery. Once your order is completed, we will contact you to arrange a date and time for you to pick up your order. Order pickups are BY APPOINTMENT ONLY. We are strictly a workshop, we are not a retail store and our availability varies from day to day so please wait for us to arrange a pick up time that works for all involved.  Please bring ample padding to protect your new items as we will not wrap them up like we would for a normal shipment. 

Damage is rare, however it can happen during the shipping process. We make every effort possible to thoroughly vet all service providers before hiring them, including but not limited to reviewing their reviews and/or feedback or taking into consideration our experience with them in the past, if applicable. If your item(s) are damaged by the Carrier, note it on the BOL and take photos, immediately sending them to us. We can not stress enough to unwrap and inspect the shipment BEFORE the Carrier leaves your home or business. If there is no damage or deviations notated on the BOL, we can not remedy any situation as we are not responsible for any damage caused by a 3rd party. If your item does arrive damaged, and you immediately contact us and notate it on the BOL, we will either offer a monetary reimbursement which we find suitable, or we will replace the item in its entirety at our cost. No full refunds will be issued. You can find more information in our Terms and Conditions.